Graman Premium

SATURDAY DELIVERY
Fee: $30 for orders under $3,000 | Complimentary for all orders $3,000 and above
Delivery Timing: Orders placed between 12pm ET on Sunday and 3pm ET on Friday should arrive the following Saturday. If an order is placed after these times, it will be processed the following business day. Cutoff times may vary slightly depending on sourcing location.
Exceptions:
-    Orders placed after the cutoff or on holidays will be processed the following business day
-    Some zip codes are not available for this service
-    Additional validation may be required for all orders and can delay delivery

NEXT BUSINESS DAY DELIVERY
Fee: $30 for orders under $3,000 | Complimentary for all orders $3,000 and above
Delivery Timing: Orders placed by 3pm ET Monday - Friday or by 11am ET Saturday should arrive the following business day. If an order is placed after these times, it will be processed the following business day. Cutoff times may vary slightly depending on sourcing location.
Exceptions:
-    Orders placed after the cutoff, on Sundays, or on holidays will be processed the following business day
-    Some zip codes are not available for this service
-    Additional validation may be required for all orders and can delay delivery

CARBON EFFICIENT DELIVERY
This delivery option has less carbon emissions than Air Delivery (on average for US mainland shipments).
Fee: Complimentary for all orders
Delivery Timing: 1-5 business days from the time you receive the shipping confirmation email
Exceptions:
-    If a Carbon Efficient Delivery order is placed over the weekend, the earliest it will ship is Monday
-    Additional validation may be required for all orders and can delay delivery
-    Alaska and Hawaii: Allow 5-7 business days from the time you receive the shipping confirmation email. For expedited delivery, we recommend you select Next Business Day Delivery

PERSONALIZED SNEAKERS
Fee: Complimentary Carbon Efficient Delivery
Delivery Timing: Please allow up to 8 weeks for personalized calf leather sneakers and 14 weeks for personalized exotic leather sneakers for delivery from the time you receive the order confirmation email
Exceptions: 
-    Next Business Day Delivery and Saturday Delivery are not available
-    Additional validation may be required for all orders and can delay delivery

FRAGRANCE ENGRAVING
Please allow an additional business day of processing for all bottle engraving orders

COLLECT IN STORE
Have your order delivered to the store of your choice within 1 business day, now available in select Louis Vuitton stores.
Fee: Complimentary for all orders
Delivery Timing: 
-  Collect-in-Store orders placed by 12pm (ET) Monday – Saturday will be delivered to the store of your choice in 1 business day for in-stock items​.
Exceptions: 
-    Collect in Store orders placed on Sunday will be processed the following business day. 
-    Additional validation may be required for all orders and can delay delivery

HOW TO COLLECT IN STORE
Notification: You will receive an email when your order is ready to be collected from the store

Collecting yourself you need:
-    Original method of payment or PayPal confirmation
-    Government-issued photo identification
-    Confirmation email

Representative needs:
-    Original method of payment or PayPal confirmation
-    Purchaser’s government-issued photo identification
-    Representative’s government issued photo identification
-    Confirmation email
Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear.
If you do not collect your order: Your order will be available in-store for 14 days. If not collected, it will be sent back and your original method of payment will be refunded, except personalized items, hot-stamped products, personalized sneakers, engraved products, and Made-to-Order items.

SIGNATURE REQUIRED
Signature required. Please note that for items $500 or under, packages may be left without a signature at the carrier’s discretion.
The above processing and delivery costs are for merchandise pictured and described on us.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency. All orders are shipped by UPS or FedEx.

Payments are accepted via credit card, debit card, Apple Pay, or PayPal with a valid billing address and United States shipping address. Accepted credit cards are Visa, American Express, Discover, and Mastercard.
When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

RETURNS & EXCHANGES

Online purchases can be returned complimentary online or in stores [except Saks, Neiman Marcus, Bloomingdale's, & Nordstrom].
RETURNS

•    Register your return online or contact Client Services: Register your return online by connecting to your account or by calling Client Services at +971 (0)4 420 7025
•    Prepare your package: Place your item in its original packaging and with the original receipt
•    Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
•    Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.

EXCHANGES

•    Call Client Services: 866.VUITTON (866.884.8866)
•    In store: Online purchases can be exchanged in stores [except Saks, Neiman Marcus, Bloomingdale's, Macy's, & Nordstrom].

POLICY•    Complimentary exchanges & returns within 30 days.
•    Item in perfect & sellable condition.
•    Original packaging.
•    Original invoice, leaflets and certificates.
•    No exchanges and returns for personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
•    Mask covers cannot be returned or exchanged for sanitary reasons.
•    PayPal purchases may only be exchanged or returned for a full refund at our online store.
Please visit our full Return & Exchange Policy here.

Dinnerware Your dinnerware was crafted using the finest Limoges porcelain. To preserve its beauty for as long as possible, we recommend that you follow these guidelines: Wash your dinnerware carefully before using it for the first time. Porcelain products are dishwasher-safe when a low-temperature setting is selected and only the recommended amount of dishwasher detergent is used. Take care to ensure that the dishes will not knock against each other. It is also possible to clean the porcelain by hand with soapy warm water and a soft sponge. Take care to avoid using the abrasive side of the sponge, which might damage the surface of the decoration.
If the porcelain is not cleaned immediately after use, it should be rinsed in warm water.
If your porcelain product is trimmed with gold or platinum, these metallic adornments may tarnish over time. To restore their shine, simply rub them carefully with a soft cloth and a few drops of liquid silver polish.Your product is only microwave-safe if it is completely free of any gold or platinum trim.
Avoid exposing your porcelain product to rapid or extreme temperature changes: for example, do not place your porcelain directly in a microwave if you have just removed it from the refrigerator, and vice versa. Decorative objects Porcelain trays Your porcelain tray was crafted using the finest Limoges porcelain. To remove any dirt, dab gently with a slightly damp cloth.
If your porcelain product is trimmed with gold or platinum, these metallic adornments may tarnish over time. To restore their shine, simply rub them carefully with a soft cloth and a few drops of liquid silver polish.
Make sure to keep the leather base away from any wet surface, as water may damage it.